WELCOME TO THE GOTGAS.CO.ZA and Got Gas App PRIVACY POLICY
This Privacy Policy applies to all users of our Website, app (za.co.GotGas.Android) related mobi-sites and software applications, collectively referred to as “our Platforms”, which are used to access and purchase our products and services.
The purpose of this Privacy Policy is to set out how, why and when Got Gas (Pty Ltd) t/a gotgas.co.za or za.co.GotGas.Android or za.co.GotGas.iOS ("Got Gas”) uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).
It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information.
Further, please pay special attention to the clauses in this Privacy Policy that appear in similar text and style (i.e. bold) which:
- may limit the risk or liability of Got Gas or a third party.
- may create risk or liability for the user.
- may compel the user to indemnify Got Gas or a third party.
- serves as an acknowledgement, by the user, of a fact.
We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.
In this Privacy Policy, the terms -
- “Personal Information”, and “process/processing” bear the same meanings as set out in POPI.
- “we”, “us” or “our” refers to Got Gas.
- “you” and “your” refers to every person that accesses or uses our Platforms also referred to as a user.
- “registered user(s)” refers to anyone registered on our Platforms and has provided us with a unique email address and password as well as other Personal Information in order to order goods and services on our Platforms.
IF YOU ARE BELOW THE AGE OF 18
Our Platforms and services are not directed to or intended for use by anyone under the age of 18. We do not knowingly collect or process personal information from individuals under 18 years of age.
If we discover that we have inadvertently collected personal information from a person under 18, we will promptly delete such information.
If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us using the details provided in the Contact Us section so that we can remove their information.
WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS
Got Gas processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our Platforms we collect and process some Personal Information. When you become a registered user, we have to collect and process your Personal Information to render our services to you.
When you register to use our Platforms, we may collect the following Personal Information:
- name and surname.
- email address.
- physical address.
- mobile phone number.
- identification number
- Company Name
Company Reg Number
Company Vat Number
- Address gps co-ordinates or phone location.
- online identifiers (such as IP Address).
Device Identifiers such as Firebase Installation ID's, Manufacturer, Model and operating system version of phone.
Error logging information.
Cookies store encrypted UserId, anti-forgery tokens, asp.net session identifiers,a unique identifier (guid) for guests in order to track the guests shopping cart, language preference, currency preference, recently viewed products, captcha cookies.
Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.
You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
INFORMATION FROM USING OUR PLATFORM
When you access our Platforms, whether or not you are a registered user, Got Gas processes some of your Personal Information. Depending on how you access and use our Platforms, we may receive:
- log information, through online identifiers, including information on how, when and for how long you use our Platforms and other services, the content you view and search queries you submit.
- information about the equipment you use to access or use our Platforms, including the manufacturer, model, version of operating system or type of device you are using, how you access our Platforms, your browser or operating system and your Internet Protocol address.
- the geographic location from which you accessed our Platforms, including your device’s global positioning system signal and information about nearby wifi networks and cell towers. We get this information when you use location-enabled services.
WHY DO WE PROCESS YOUR PERSONAL INFORMATION?
We process the Personal Information we collect and receive to:
identify you;
verify your identity;
create a user account for you; and/or
enter into a contract with you.
As a registered user, we also process your Personal Information in order to:
- fulfill our contractual obligations to you when you have ordered goods in order for us to deliver those goods and process returns.
- provide you with information, products or services you request from us.
- communicate with you regarding our Platforms and provide you with information, products or services, including billing, customer support, resolving complaints and quality control.
- notify you about changes to our Platforms, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our Platforms, services and products.
- send you information about competitions, products or services that may interest you (unless you have opted out of receiving such information). Please note that you may also receive newsletters based on your interests, recent orders and browsing behaviour. To unsubscribe from newsletters sent to you based on your recent orders and browsing behaviours, visit the Newsletter Subscriptions page under “My Account” or unsubscribe when receiving such a newsletter.
- get feedback from you which we need to develop our products and services and grow our business.
- comply with any legal or regulatory obligations such as tax or financial laws.
- undertake research for statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.
RETENTION AND RESTRICTION OF RECORDS
We retain personal information only for as long as it is necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
- Service Provision - We keep your personal information while your account is active or as long as it is needed to provide you with our services.
- Legal and Regulatory Requirements - Certain information may be retained for longer periods if required by law, tax, or regulatory obligations. We are required by South African law to retain all invoice related information for a period of 5 - 7 years. The Value Added Tax Act, No 89 of 1991 requires retention of invoices for 5 years from the date of return, while the Companies Act, No 71 of 2008 requires that copies of accounting records as required by the Act be kept for 7 years, also the Protection of Personal Information Act, 4 of 2013 allows retention of the record if required or authorized by law or the responsible party reasonably requires the record for lawful purposes related to its functions or activities.
- Contractual Requirementsit is necessary to uphold the contract between you and us.
- Data Minimization – We ensure that any retained personal information is limited to what is strictly necessary for legal, regulatory, or security purposes.
- Account Deletion – If you choose to delete your account or request deletion of your data, we will remove your personal information from our active systems. Some information may remain in our backups or archives for a limited period, after which it will be permanently deleted.
To request deletion of your personal information, you may access the My Account -> Data Management section on gotgas.co.za or in the Got Gas app, alternatively you can access this link directly https://www.gotgas.co.za/datamanagement.
By accessing and using the Platform, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.
USER TRACKING AND COOKIES
When you access and use our Platforms we may use various technological tools to improve your experience on our websites through the use of cookies and/or user tracking.
Cookies are small text files placed on the device that you use to access our Platforms. These files do not contain your Personal Information but allow us to associate you with a particular device. Many websites use cookies and we use cookies to:
- make our Platforms more user friendly.
- personalise your interactions with our Platforms, tailor our services and Platforms to your interests and needs, and ensure they work on your device.
- provide advertising that is relevant to you, limit the number of times you see the same advertisement and measure the effectiveness of the advertisements on our Platforms and other websites, based on your online activities such as the websites and apps you use or content you view, and information we have about you.
We will not use your Personal Information for any other purpose without your permission.
By accessing and using the Platform, you consent to our use of cookies.
OPT OUT FROM DIRECT MARKETING
You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by “opting-out” of any direct marketing communications we may send to you.
WHO ELSE GETS TO PROCESS YOUR PERSONAL INFORMATION
We do not sell your personal information. However, in order to provide our services, we may share certain personal data with trusted third parties, strictly for the purposes described below:
THIRD PARTY PROCESSING
We may provide or make your Personal Information available to:
- Our employees and/or third party service providers in order to enable them to assist us to interact with you via our Platforms for the marketing, ordering or delivery of goods.
- law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity.
- third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of our assets.
- Service Providers – such as cloud hosting, IT support, and customer communication tools. These providers may process your account details (e.g., name, email address, and phone number) only to help us operate and support the app.
- Payment Processors – if you make purchases through our app, your payment details are securely handled by our payment provider(s). We do not store your full payment card information.
- Delivery and Logistics Partners – if applicable, we may share your name, contact number, and delivery address so that your order can be fulfilled.
- Communication Services – if we use third-party platforms (such as WhatsApp Business, SMS gateways, or email providers), we may share your contact details (e.g., phone number or email) to enable communication about your orders, account, or support requests.
- Analytics and Crash Reporting – if we use services such as Google Firebase or Google Analytics, these may collect device information, app usage statistics, and crash logs to help us improve performance and reliability.
- our suppliers or sellers in order for them to liaise directly with you regarding any goods you have purchased, for them to comply with their regulatory obligations, or for any other purpose which may require their involvement.
All third parties are contractually bound to handle your data securely and only for the purposes we have outlined.
SENDING YOUR PERSONAL INFORMATION OUTSIDE SOUTH AFRICA
We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above (Why we process your Personal Information?), including for data storage and back-up purposes to ensure the integrity of our systems.
When we transfer your Personal Information outside of the geographic borders of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa as set out in POPI.
By accessing and using our Platforms, you consent to us transferring your Personal Information outside of South Africa as set out in POPI.
SECURE HANDLING PRACTICES
We take the security of your personal information seriously. To protect your data, we apply the following safeguards:
- Encryption in Transit – All communications between our mobile app, website, and backend services are protected using industry-standard HTTPS (TLS) encryption. This ensures that your personal information cannot be read or altered while being transmitted.
- No Credit Card Storage – We do not collect or store your full payment card details. All payment processing is handled securely by trusted third-party providers who are PCI-DSS compliant.
- Access Controls – Personal information is only accessible to authorized personnel who require it to provide our services.
- Data Minimization – We only collect the personal information necessary to deliver our services and retain it for no longer than required.
- Monitoring and Updates – Our systems are regularly monitored and updated to help protect against unauthorized access, data loss, or misuse.
- Authentication – User accounts are protected by login credentials. Passwords are never stored in plain text; instead, they are secured using industry-standard hashing algorithms. This ensures that even in the unlikely event of a data breach, your password remains protected.
- Incident Response – In the event of a data breach affecting your personal information, we will promptly investigate, contain, and remediate the incident. Where required, we will also notify affected users and relevant regulatory authorities in line with applicable laws such as the Protection of Personal Information Act (POPIA).
In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example:
- physical, technical and network security.
- access controls and monitoring of access.
- secure storage, destruction and encryption of records of Personal Information.
- Personal Information breach reporting and remediation.
- by way of written agreements, imposition of security and confidentiality obligations on third parties (based within or outside the borders of South Africa) who process Personal Information as part of rendering services to us.
Should you disclose your Personal Information to any third party other than Got Gas, Got Gas shall not be liable for any loss or damage arising or suffered by you as a result of the disclosure of such Personal Information to any third party. This is because we do not regulate or control how that third party uses your Personal Information. You should always ensure that you read the privacy policy of any third party.
KNOW YOUR RIGHTS
Having provided adequate proof of your identity, you have the right to:
- view, correct and/or amend your Personal Information we process. Please note that as a registered user, you can do this through your user account for the Personal Information reflected therein.
- request a record or description of your Personal Information. Got Gas may charge a fee in order to provide you with this record of your Personal Information. Where requests to access and amend your Personal Information are manifestly unfounded, excessive or repetitive Got Gas may charge an additional administrative fee or refuse the request.
- request to have your Personal Information corrected, destroyed or deleted. Please note that you can stop being a registered user by cancelling your account. In this instance Got Gas will only retain your Personal Information subject to any legislative requirement and/or our internal retention policy.
- us complying with your requests upon receipt unless we have credible reason why we cannot comply.
- us indicating where, if we cannot agree whether to correct or delete your Personal Information as requested, that a correction or deletion was requested but was not made.
- inform you if reasonably practicable, should we change your Personal Information and this has an impact on decisions about you.
- notify you of the action taken by us because of your request.
- notify you of unauthorised access to your Personal Information.
- provide you with reasonable evidence of our compliance with our obligations under this Privacy Policy on reasonable notice and request.
- Submit a complaint to the Information Regulator.
HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR
If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.
The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/
This version of the Privacy Policy replaces any preceding privacy policy provisions on our website. We may occasionally update this Privacy Policy. When you use our Platforms the version of the Privacy Policy posted on this page applies to you.
CONTACT US
Email: support@gotgas.co.za
Physical Address: 472 Spionkop Avenue, Unit A23 Co.Space Entrepreneurial Village,Kya Sands, Johannesburg, 2163 Contact Form: https://www.gotgas.co.za/contactus
